Since its foundation more than 80 years ago, Samaritan Austria has always been sticking to his utmost responsibility: To help people in need, regardless of ethnicity, religion or ideology. During the last years, Samaritan‘s range of activities has significantly widened. Samaritan has expanded from classic ambulance services to various fields of action like: Disaster relief (for example with rescue dogs, drinking water purification) and development cooperation, senior citizen assistance (with home care services, meals on wheels, emergency/panic alarm services), homeless shelter (social assisted living), refugee relief, social markets (good value), trainings (first aid, water rescue, home health care) and youth groups. Altogether, Samaritan Austria counts 150.000 members and supporters, and a staff of 5.000 volunteers and employees. The Home Care Services constitute a department of Samaritan Vienna. Our aim is to provide services to elderly people all over Vienna enabling them to stay in their homes and to live in dignity. We work with a highly qualified staff and in close cooperation with the „Fonds Soziales Wien“. We undergo regular and strict quality control procedures. We steadily strive for the continuous enhancement of our service quality.
Our core values are:
- Focus on the people – clients and colleagues likewise
- Holistic view on persons as a basic principle of our (health) care process.
- Recognition of the elder person’s experiences and stories of life
- Valuing wishes, fears and hopes of our clients
- Cooperation with family, attachment figures, and all other persons involved in the care for our client
- Informed consent and shared decision making
- Time for dialogue as important part of our service quality
- Respect of cultural diversity
- Education and training tailored to the actual needs of staff and clients.
- Delivering high-quality care for our clients in the environment they prefer, as long as possible
The main business of Samaritan Vienna’s Department of Home Care is providing home care to currently about 900 older adults in living on their own in the city of Vienna, with a staff of about 260 professionals. We foster the professional development of our staff by the means of basic and continuous education in those areas. We provide education in thematic fields related to nursing, health care, home care and first aid. In order to maintain and enhance the quality of our services, we keep in touch with scientific and technological developments. Hence, we have already participated in several regional, national and international research and best practice projects, most notably the following:
In the EU-project “FEARLESS” (Fear Elimination as a Resolution for Loosing Elderlys’ Substantial Sorrows), an automatic fall alarm system was designed. This system was developed on basis of a user requirement analysis and of following test pilots for the first and second prototype of the system. We contributed to this process by the means of recruiting and assisting the interviewees and test persons among our clients, as well as of taking part in the evaluation, the dissemination and in the creation of a business plan.
In the EU-project “RESPONSIBILITY”, which aimed at forming a network of stakeholders and creating a global observatory regarding responsible research and innovation, we brought into discussion the perspective of the NPO and its clients, i.e. people in need for help.
In the still ongoing EU-project “Enter Train” (Entertainment by Training on a Personalized Exergame Platform), we acted as workpackage leader in WP 1, the user needs analysis, and will support the test pilots and further tasks of the project.